Compliance and Complaints Manager: CIMSPA

Permanent contract
Salary range £32,000 - £36,000
Unlimited holidays, Contributory pension scheme, Life Insurance, Healthy living allowance, Employee Assistance Programme.
Location: Remote with occasional attendance at CIMSPA’s Head Office (Sport Park, Loughborough University, Loughborough)

Are you a systemic problem solver that is able to communicate effectively to a manifold of audiences? Then this might be your next role.

This new role will sit within our Organisational Design and Development team whose purpose is to prioritise good governance and risk management in all decision making across the organisation. React with pace in developing or changing the organisation / its people, to enable CIMSPA to change to meet the needs of the sector. Ensuring we develop an agile, safe and fit for purpose organisational structure that will support CIMSPA’s success.

As a Compliance & Complaints Manager you will grow our complaints, investigations and appeals operations, supporting CIMSPA members, partners and stakeholders to comply with their obligations such as adherence to a code of conduct or contract.

Working within CIMSPA’s governance structure, the Compliance and Complaints Manager will support executive team members to undertake investigations and present them to the disciplinary committee in accordance with CIMSPA’s policies and procedures. Promoting exemplary governance, customer service standards, standardised and inclusive approaches and risk management principles in all undertakings of the role.

You will be responsible for overseeing all complaints, investigations and appeals submitted to CIMSPA. Proposing and developing policies, processes and systems that reduce the tension and time for all parties involved, whilst upholding public trust and operating with integrity, fairness and transparency.

This role will be a key driver as we enter the next phase of our strategy and our ideal candidate will have a background in handling complaints, with a keen eye to detail, and the ability to influence and communicate effectively at all levels.

This remote role will require occasional attendance at CIMSPA’s Head Office (Sport Park, Loughborough University, Loughborough) or other locations for team meetings.

For further information please download the job description below:

Closing date: 28th October 2021

Further information and applications

Date published: 12 October 2021
Date updated: 12 October 2021

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