Department: Stadium & Facilities
Report to: IT Manager
Location: Tynecastle Park, Gorgie Road, Edinburgh, EH11 2NL and any other multi-sites as and when required.
Salary: Competitive salary plus excellent staff benefits.
Hours: Full time, 37.5 hours per week to be worked flexibly to meet the needs of the business, which will include evening and weekend work.
Closing Date: 30 January 2026 - Close of play
Heart of Midlothian Football Club, a cornerstone of Scottish football since 1874, has an exciting opportunity for a Senior IT Support Technician to work with our Stadium & Facilities Department. The Senior IT Support Technician is responsible for supporting and maintaining IT systems across the Club, including the stadium, Tynecastle Park Hotel, and the Club’s training facility.
The desired candidate will be able to work independently, manage multiple priorities, and be confident in resolving complex IT issues quickly and effectively. If you have strong knowledge of IT infrastructure, experience of providing hardware and software support, cloud environment administration and ensuring operational continuity, data integrity and security settings – we would love to hear from you.
Key Responsibilities:
- Provide technical support to employees across multiple sites, covering complex IT issues and escalations. Ensuring communication with employees regarding the status of their IT requests.
- Play an essential role in delivering technical support to external stakeholders, such as media, on matchdays and large-scale events. Ensuring the Clubs network is fully functioning (including turnstiles, TV displays, LED screens and POS) to ensure no disruption to the match or event,
- Resolve hardware and software related issues on a day-to-day basis including switches and servers across the Club network.
- Deploy PCs and associated peripherals across the group, including new installations and redeployment of existing equipment to standards determined by the IT Manager.
- Create and maintain IT Technical Support documentation.
- Assist in upkeep and maintenance of SharePoint and OneDrive platforms.
- Report relevant faults and maintain logs, in line with network suppliers.
- Maintain company asset database.
- Monitoring and deployment of security patches, and vulnerabilities using our Endpoint Management System.
- Provide VPN and remote support to employees.
- Carry out migration and maintenance with Intune and Microsoft Defender.
- Provide AV Support throughout hotel, stadium, and Oriam – all sites.
- Network device building and patching across (Ubiquiti and Dell switches/APs)
- Maintain company MDM system for portable devices.
Essential Experience, Qualifications & Requirements:
- Previous experience working within a Senior IT Support Technician role, in a fast-paced environment.
- Experience supporting Microsoft Windows and Mac operating systems, and iOS and Android mobile devices.
- Extensive knowledge of Office 365, SharePoint and OneDrive
- Able to carry out PC hardware fault finding and repair.
- Understanding of network technologies.
- Knowledge of Active directory, Entra support and administration.
- Fortinet firewall and router changes ( Desirable ).
- IPTV System Support in event environments (Tripleplay, UniGuest) ( Desirable ).
- Full UK driving licence.
- Able to evidence the Legal Right to Work in the UK.
Essential Skills & Abilities:
- Excellent communication skills and ability to build strong working relationships with departments across the Club.
- Conscientious and committed to attention to detail.
- Able to operate within a high-pressure working environment, particularly during match-days or live events,
- A high standard of professionalism and confidentiality.
- Flexibility with weekly working patterns.
How to apply: If you think that you are suitable for the position and meet the criteria above, please send a Covering Letter and CV to Recruitment@homplc.co.uk .
Due to a high volume of applicants, the role may be closed earlier than the closing date stated above. Please ensure to apply early if you meet the criteria above.
HEART OF MIDLOTHIAN FOOTBALL CLUB IS AN EQUAL OPPORTUNITIES EMPLOYER AND FULLY COMMITTED TO THE SAFEGUARDING AND WELFARE OF VULNERABLE GROUPS.
HEART OF MIDLOTHIAN IS A LIVING WAGE ACCREDITED COMPANY.