Post: Customer Experience Administrator x2 posts
Location: Sport Aberdeen HQ
Position available:
1 x Full time 37 hours per week
1 x Part Time 15 hours per week
Duration: Permanent
Salary: £12.36 per hour
At Sport Aberdeen, we are dedicated to providing outstanding services and ensuring our customers have the best possible experiences. We pride ourselves on our commitment to inclusion, excellence and customer focus.
We are excited to be bringing together a new customer experience hub based at our head office which will focus on providing great customer services and supporting our operational and service teams. We are currently seeking proactive and solutions-focused individuals who are passionate about providing exceptional customer support to join us.
There are a number of full-time roles and part-time hours available working within an 8am-8pm, Monday-Sunday rota.
Our customer experience administrators will be the first point of contact for our customers across a range of channels and services. You will be confident and adaptable to our different customer groups and able to recognise and deal sensitively with any customer inclusion needs.
You will be friendly, proactive, have great communication skills and enjoy working as part of a team. Above all, you will be committed to maintaining high customer service standards and ensuring customers receive enjoyable and effortless service in response to their enquiries.
You will have some background working in a customer service setting and using different software packages. Previous experience working in an office environment as well as an understanding of customer service standards are desirable but not essential.
If you believe that you have the skills and personal attributes for these positions, then we want to hear from you!
The closing date for applications is 7 August 2024 at 12pm noon
Interviews will be held w/c 12th August 2024