An exciting opportunity has arisen to join the Commercial Team at Falkirk Football Club.
DEPARTMENT: COMMERCIAL
SALARY/ SCALE: DEPENDENT ON EXPERIENCE PLUS BONUS SCHEME
CONTRACT TYPE: FULL-TIME / PERMANENT
ACCOUNTABLE/REPORTS TO: HEAD OF COMMERCIAL
LOCATION: THE FALKIRK STADIUM
JOB OVERVIEW & PURPOSE
To grow income from sponsorship, advertising, hospitality, and club events. Reporting to the Head of Commercial, you will bring in new business and look after existing customers.
You will be responsible for renewals, player sponsorships, and making sure commercial activations and contracted benefits are delivered to a high standard. The role also involves working with the Media and Communications team and Supporter Services team and supporting home matchdays and club events.
KEY RESPONSIBILITIES
Manage the sales pipeline, keeping clear records of potential sales, values, next steps, and expected decision dates.
Proactively generate leads and contact prospects by telephone, email, and in person. Arrange meetings, prepare proposals, follow up consistently, and close sales.
Sell across the club’s sponsorship and advertising inventory, matchday and seasonal hospitality, and event tickets, tables and sponsorship packages.
Manage renewals, upsell packages, and introduce customers to other club products.
Meet agreed financial and sales activity targets. Report weekly on the pipeline, sales against target, renewals, next actions and any concerns.
Work within agreed prices and seek approval for discounts, bespoke offers and changes to contract terms.
Act as the day-to-day contact for commercial partners and customers, maintaining regular contact and understanding their objectives.
Make sure all sponsor activations are completed. Agree responsibilities and deadlines with colleagues, follow up outstanding work and record delivery.
Manage player sponsorship sales, renewals and sponsor contact, ensuring all agreed benefits are delivered. Keep track of benefits owed under all sponsorship agreements.
Work with the Bairns Business Club to develop a large, thriving business network, attracting new members, strengthening relationships and creating networking opportunities that benefit members and the club.
Liaise with the Media and Communication and Supporter Service teams on artwork, publicity, ticketing and sponsor requirements, ensuring agreed benefits are delivered on time.
Resolve customer queries promptly, escalate issues where necessary, and start renewal conversations ahead of contract expiry.
ADDITIONAL RESPONSIBILITIES
Work with the Head of Commercial and Events Manager to agree on sales priorities, promote upcoming fixtures and events, and convert enquiries into confirmed bookings.
Keep booking information accurate and provide confirmed numbers, guest requirements and any agreed commitments to appropriate teams and colleagues.
Support home matchdays and club events through sponsor hosting, customer liaison, hospitality support and agreed commercial duties.
Follow up customers after fixtures and events to obtain feedback, resolve outstanding matters and secure repeat business.
Use Sponsor CX, the club’s CRM system, daily to manage the sales pipeline, contacts, activity, proposals, contracts, sponsor benefits and renewal dates. Keep records accurate and current.
Prepare and administer commercial contracts using approved terms, obtain required approvals and signatures, and record agreements in Sponsor CX. Provide invoicing details and liaise with finance on outstanding balances.
Maintain an accurate record of sold and available commercial inventory to prevent conflicting commitments.
Work with the Head of Commercial and KTP Associate to improve commercial systems and processes. Liaise with the Media and Communications team on sales materials, website updates and promotions.
Undertake other reasonable duties relevant to the role, as directed by the Head of Commercial or CEO.
JOB BENEFITS
28 days holiday
Flexible approach to working
Support towards CPD
Further information and applications
Closing date for applications: Friday 6th November.