Handling challenging situations

Volunteers will have a positive experience for the most part, but occasionally things happen and you may need to overcome challenging situations. It is important to have procedures in place to deal with any problems to create a positive volunteer experience.

Find out more about handling challenging volunteer situations, including:

  • Why it is important to have a process for managing challenging volunteer situations
  • Staff vs volunteer procedures 
  • When to discuss the managing challenging situations process
  • Informal and formal approaches 
Date published: 14 July 2023
Date updated: 14 July 2023


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